FEI

Intern - Customer Service Operations

US-OR-Hillsboro
1 week ago
ID
7654

Overview

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

 

As the world leader in serving science, we empower our people to advance innovative technologies, develop meaningful solutions, and build rewarding careers. With revenues of $18 billion and the largest investment in R&D in the industry, we give our 55,000 extraordinary minds the resources and opportunities to make significant contributions to the world.

 

This position will be part of a customer service team that is setting up a new tool to track the customer service contract renewal history. The person hired for this position will be responsible for learning current FEI customer service business processes at the office location in Hillsboro, OR. Once understanding the processes specific to service contracts the person hired is responsible to setup the structure in the new tool. The estimated time will be approximately 5 months after business process training is completed.  The successful candidate will learn the customer fundamentals of an Operations Center as well as gaining project experience.         

 

Responsibilities:

  • Review customer service contracts renewal process
  • Understand the individual process steps and different scenarios
  • Collect the historical renewal information needed to place in the new tool
  • Design the new service contract renewal structure
  • Test the design
  • Place the collected documents and information in the tool
  • Train the team on how to use the tool

 

Minimum Qualifications:

  • Experience in customer service and associated fields
  • Positive attitude and ability to work well within a team environment
  • Is structured
  • Willingness to go into details
  • College Degree preferred
  • Proficient in MS Office
  • Proficient in One Note

 

At Thermo Fisher Scientific, each one of our 55,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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